Refund Policy
How refunds are reviewed and processed for partner-source orders after cancellation, return approval, payment failure, or unavailable stock.
Last updated: May 25, 2026
Short Version
Refunds are issued after cancellation approval, return approval, stock unavailability, failed payment confirmation, or source/vendor confirmation. Refund timing depends on payment method, bank/payment gateway, source policy, and whether the item was dispatched or returned.
When a Refund May Be Approved
- We cancel before dispatch because the item is unavailable, cannot be safely supplied, cannot be legally supplied, or the source cannot confirm stock.
- You cancel before dispatch and before source/courier processing is locked.
- A return is approved under the Return Policy.
- You paid online but the order failed, duplicated, or could not be confirmed.
- A product was not delivered and the courier/source confirms loss, return-to-sender, or non-fulfillment.
Refund Method and Timing
| Payment method | Usual refund route | Expected timing after approval |
|---|---|---|
| Cash on Delivery (COD) | Bank transfer, wallet/store credit, replacement, or another support-approved route. | Usually 5-7 working days after we receive correct bank/account details and return approval, if applicable. |
| Debit/credit card or online gateway | Original card/account through payment gateway where supported. | Usually 7-15 working days after gateway submission; some banks can take longer. |
| Mobile wallet | Original wallet or support-approved alternate route, subject to gateway/source restrictions. | Usually 3-10 working days after approval, unless source/payment provider rules take longer. |
| Bank transfer | Return bank transfer or store credit. | Usually 5-7 working days after approval and correct account details. |
| Store credit / wallet | Credit in your customer account or coupon. | Usually within 48-72 hours after approval. |
Deductions and Non-Refundable Charges
- Delivery, COD, gateway, bank, courier, pickup, packaging, or return shipping charges may be deducted unless the return is approved because of our/source/courier fault.
- Discounts, coupons, vouchers, promotional credits, and source-specific wallet credits may be refunded only according to the offer rules.
- If a bundle, free gift, or promotional item is not returned complete, its value may be deducted.
- Refunds can be reduced or refused if the returned item is not eligible, not the same item, damaged after delivery, opened, used, missing, or unsafe to restock.
Source-Specific Refund Notes
| Source | Refund handling note |
|---|---|
| MedicalMart | Public source messaging includes 15-day exchange/return support. Refund or exchange depends on product type, condition, and source confirmation. |
| CareZone | Public FAQ limits returns to damaged, incorrect, or expired products and excludes change-of-mind returns. Refund review follows that stricter rule for CareZone-sourced items. |
| Dawaai.pk | Public FAQ states return processing around 72 hours, Dawaai Cash refunds usually within 48 hours, card reversals around 15 working days, and COD/bank refunds around 5-7 working days. |
| DVAGO | Public FAQ says refunds are initiated quickly after approval but bank/card reflection can take around 14 business days and may take longer depending on the bank. |
| D.Watson / dwatson | The reviewed public refund page says debit/credit card and JazzCash wallet purchases are generally not refunded and exceptional refunds require support approval. We will disclose any source restriction before finalizing the affected refund route where possible. |
| Health Wire | Public pages include both a 5-day return statement and stricter terms for prescription/hygiene items and timely refund claims. We apply the stricter safety rule where there is a conflict. |
How to Request a Refund
- Contact support with your order number, payment method, source/vendor name, product name, and reason for refund.
- If the refund is tied to a return, follow the Return Policy first and wait for inspection approval.
- For COD or bank transfer refunds, provide accurate account title, bank name, IBAN/account number, and mobile number if requested.
- For card or wallet refunds, keep the same account active until the bank/gateway completes reversal.
- Keep support communication until refund proof/reference is shared.
Contact for Policy Questions
Email [email protected], call +92 302 7029-507, or use the Contact Us page. Include your order number, source/vendor name, product name, batch/expiry information where relevant, photos, and a short description of the issue.
Model disclosure: All In One Medicine is a pharmacy brand. We do not manufacture or own the listed products; products are sourced from partner pharmacies and suppliers shown by source labels.
These pages summarize public vendor/source information available when prepared. Vendor policies can change; where a stricter pharmacy, safety, legal, or source-specific rule applies, that stricter rule controls for the affected item.