Return Policy
Clear return rules for medicines, wellness products, and medical devices fulfilled by partner sources for our pharmacy brand.
Last updated: May 25, 2026
Short Version
For pharmacy safety, medicines and hygiene-sensitive products have stricter return rules than ordinary ecommerce items. Wrong, damaged, expired, defective, or materially different items should be reported immediately with photos. For eligible non-medicine, non-hygiene, unopened general merchandise, buyer-remorse returns may be accepted within 7 days of delivery, but the customer pays return shipping unless the issue was our/source/courier fault.
Return Windows
| Product or issue | Return request deadline | Who pays return shipping |
|---|---|---|
| Wrong item, damaged item, expired item, missing item, or item not matching the product description | Report within 24 hours of delivery where possible. We may allow up to 3 days where the source policy or issue reasonably requires review. | All In One Medicine/source/courier pays if the claim is approved as our/source/courier fault. |
| Prescription medicines, temperature-sensitive medicines, opened medicines, broken seals, hygiene-sensitive items | Generally not returnable unless wrong, damaged, expired, recalled, or supplied contrary to the confirmed order/prescription. | Covered by us/source only when the claim is approved as our/source/courier fault. |
| Unopened non-medicine general wellness, beauty, personal-care, supplement, or medical accessory items eligible for buyer remorse | Within 7 days of delivery, unused, unopened, complete, and resaleable. | Customer pays return shipping and any non-refundable courier/COD/payment fees unless the product was wrong or defective. |
| Source-specific return programs with a longer window, such as MedicalMart 15-day exchange/return support or Health Wire 5-day public return statement | We will honor the applicable source rule only if the item type is legally and safely returnable and the source accepts the return. | As stated by the source or as confirmed by support before return pickup. |
Items That May Be Returned
- Wrong product, wrong strength, wrong quantity, or wrong variant delivered.
- Product received damaged, leaking, broken, visibly tampered, or expired.
- Product that materially does not match the product page, confirmed order, or uploaded prescription.
- Eligible non-medicine goods that are unopened, unused, complete, and returned within the buyer-remorse window.
- Products covered by a source-specific exchange/return program, if that source confirms eligibility.
Items That Are Usually Not Returnable
- Prescription medicines, controlled medicines, cold-chain medicines, injections, insulin, vaccines, refrigerated items, or temperature-sensitive products unless wrong, damaged, expired, or recalled.
- Opened, used, partially consumed, repacked, loose, or tampered products.
- Products with broken safety seal, hygiene seal, blister, strip, bottle seal, or protective packaging.
- Personal-care, intimate-care, sexual-wellness, baby feeding, hygiene, masks, PPE, diagnostic, or lab-related items after opening.
- Products damaged after delivery because of improper storage, heat exposure, misuse, neglect, or failure to follow label instructions.
- Products returned without order number, invoice, source label, photos where requested, or original packaging.
How to Request a Return
- Contact us at [email protected], +92 302 7029-507, or the Contact Us page.
- Send your order number, product name, source/vendor name, delivery date, issue type, batch/expiry details where relevant, and clear photos or video.
- Wait for return approval before sending anything back. Unapproved returns may be refused.
- Pack the item securely with original packaging, invoice, labels, accessories, manuals, and free gifts if any.
- Use the return method confirmed by support. Pharmacy items may require source pickup, courier handover, or direct source review.
Inspection and Decision
All returns are inspected after pickup or receipt. We may refuse, reduce, or reverse a return if the product is used, opened, damaged after delivery, missing parts, not the same item, unsafe to restock, outside the return window, or not permitted by pharmacy law/source policy.
Approved returns may result in replacement, exchange, wallet/store credit, refund to the original payment method, bank transfer, or another method confirmed by support and allowed by the Refund Policy.
Source-Specific Return Notes
| Source shown on product | Website reviewed | Policy notes used for our store rules |
|---|---|---|
| MedicalMart | medicalmartpk.com | COD across Pakistan, headline delivery of around 2-3 working days, and a 15-day exchange/return support claim with safety restrictions for pharmacy goods. |
| MedicalStore.com.pk | medicine delivery, FAQ, and terms | Pakistan-only shipping, free delivery above a threshold, courier-based SLA tiers, temperature-controlled delivery fee, prepaid-only same-day Karachi option, extra-weight delivery confirmation, and 18+ account terms. |
| Medimart | refund/returns page and product shipping labels on medimart.pk | 2-3 working day delivery messaging; published returns page limits eligibility mostly to defective/wrong/mismatched goods and restricts opened/tampered/hygiene-sensitive categories. |
| CareZone | refund policy and privacy policy | return condition + receipt, Peshawar return address, customer-paid shipping for change-of-mind returns, refund to original method in 10 business days, and 15-day follow-up channel. |
| Dawaai.pk | delivery page and FAQ | Rs. 119 above Rs. 500 and Rs. 200 otherwise, online-only account model, 15-digit consignment tracking, change/cancel windows before confirmation or shipment, and overcharge refund as Dawaai cash. |
| DVAGO | shipping policy, return policy, and refund policy | Service zones: Karachi/Lahore/Hyderabad/Sahiwal/Multan/Bahawalpur; fees Rs. 159 below Rs. 5,000 and free above; non-service-zone fee structure with exclusions; 3-day return window; card refunds back to original bank in 7-14 working days. |
| D.Watson / dwatson | refund policy and privacy policy | The two labels are treated as one source. Published policy states no standard card/JazzCash refunds, with exceptional case-by-case support review. |
| Health Wire | terms and privacy | Healthwire acts as connector platform; dispensing partner pharmacy sets final shipping/return rules. Platform terms note selected Pakistan territories, 18+ usage, and no unified all-pharmacy return table. |
| Ailaaj | shipping terms, return policy, and privacy policy | Pakistan-only delivery addresses, city-variable shipping charges, prescription gate for controlled medicines, 24-hour issue-report window, and cold-chain cancellation/return restrictions once shipped. |
| Sehat | shipping and returns and privacy policy | Pakistan-only delivery, courier-based shipping choices, typical 24-72 hour dispatch window after processing, store-credit refund model, and strict temperature-sensitive return/cancellation limits after shipping. |
| ChemistDirect.pk | shipping policy, returns policy, and privacy policy | States domestic delivery target of 2-3 working days, 14-day unopened return window with receipt, 24-hour damage-report expectation, and 5-working-day return resolution target. |
| pillbox.pk | shipping policy, return policy, and refund policy | States service-zone cities and fee tiers, non-service-zone fee logic, 3-day return window with receipt, broad pharmacy exclusion list, and online card-refund timeline of 7-14 working days with no online cash refund. |
| DrugInfoSys | druginfosys.com | Appears to be an information/reference platform, not a unified direct-fulfillment pharmacy policy source; fulfillment terms are treated as partner-dependent until explicitly confirmed. |
| Wellshop.pk | wellshop.pk and LIVE4WELL policy pages | Published policy set appears tied to LIVE4WELL marketplace terms rather than a Pakistan pharmacy-specific medicine policy framework; fulfillment terms are confirmed per order before finalization. |
Buyer-Remorse Returns for Google Merchant Clarity
For eligible non-medicine, non-hygiene, unopened general merchandise, a customer may request a buyer-remorse return within 7 days of delivery. The item must be unused, sealed, complete, and resaleable. The customer is responsible for return shipping and any payment/COD/courier fee that cannot be recovered. This buyer-remorse rule does not override pharmacy safety restrictions for medicines, hygiene products, prescription items, cold-chain products, or opened goods.
Contact for Policy Questions
Email [email protected], call +92 302 7029-507, or use the Contact Us page. Include your order number, source/vendor name, product name, batch/expiry information where relevant, photos, and a short description of the issue.
Model disclosure: All In One Medicine is a pharmacy brand. We do not manufacture or own the listed products; products are sourced from partner pharmacies and suppliers shown by source labels.
These pages summarize public vendor/source information available when prepared. Vendor policies can change; where a stricter pharmacy, safety, legal, or source-specific rule applies, that stricter rule controls for the affected item.