Shipping Policy
How All In One Medicine, a pharmacy brand, ships orders through partner pharmacies and suppliers across Pakistan.
Last updated: May 25, 2026
Short Version
All In One Medicine is a pharmacy brand. We do not manufacture or own the listed products; we source them from partner pharmacies and healthcare suppliers shown on product pages. Delivery time, charges, courier, and availability can vary by source, city, product type, payment method, prescription verification, cold-chain requirement, and stock confirmation.
Who Ships Your Order
All In One Medicine is a multi-source pharmacy and healthcare marketplace for our pharmacy brand. Product listings may show a source such as MedicalMart, MedicalStore.com.pk, Medimart, CareZone, Dawaai.pk, DVAGO, D.Watson/dwatson, Health Wire, Ailaaj, Sehat, ChemistDirect.pk, pillbox.pk, and other mapped source labels used in our catalog operations. The source label helps identify where product data, availability, or fulfillment may come from. It does not automatically mean that All In One Medicine is owned by, endorsed by, or an official franchise of that source unless we state that relationship clearly on the website.
Some orders are fulfilled as one parcel. Others may be split into multiple parcels when products come from different sources, need different handling, or are available from different cities. If your order is split, each shipment may have a separate tracking update and delivery attempt.
Delivery Coverage
- Our standard shipping coverage is within Pakistan only unless a product page or written confirmation says otherwise.
- Delivery availability can differ by city, postal code, source pharmacy, courier coverage, weather, public holidays, public restrictions, or medicine storage requirements.
- Some sources provide faster city delivery in selected areas, while nationwide courier deliveries can take longer.
- We may refuse or cancel an order if the product cannot legally or safely be delivered to your location.
Estimated Delivery Time
| Order type | Estimated timing | Notes |
|---|---|---|
| Same-city pharmacy delivery where available | Often same day; some source services target a few hours. | Subject to source availability, prescription checks, order load, rider/courier availability, and city coverage. |
| Nationwide courier delivery | Usually 2-5 business days after confirmation. | Remote areas, public holidays, incomplete address, and stock arrangement can extend timing. |
| Advance-paid urgent orders | May qualify for faster handling where a source offers it. | MedicalMart publicly advertises urgent delivery contact for advance-paid orders; availability must be confirmed per order. |
| Prescription or temperature-sensitive items | Timing starts after prescription and storage handling are confirmed. | Cold-chain or prescription products may be delayed, refused, or cancelled if safe handling cannot be confirmed. |
Shipping Charges
Shipping charges are shown at checkout where possible. If a source-specific charge applies after order review, we will contact you before dispatch. Charges may vary based on city, courier, parcel weight, COD availability, source minimum order, promotion, or split shipment.
- Dawaai.pk publicly lists a lower delivery charge above a stated order value and a higher charge below that value.
- DVAGO publicly lists free delivery above a stated order threshold where its delivery service is available.
- CareZone publicly states a retail minimum order amount and Pakistan-only delivery.
- MedicalMart publicly advertises COD across Pakistan and speedy delivery without hidden charges.
- If your cart includes multiple sources, shipping can be calculated from the strictest or highest applicable source/courier rule.
Address and Delivery Attempts
- Provide complete name, phone number, house/building number, street, area, city, and any useful landmark.
- We or the courier/source may call or message to confirm address, prescription, payment, or availability before dispatch.
- If you cannot receive the parcel, contact us immediately. Address changes are not always possible after order confirmation or dispatch.
- Failed delivery due to unreachable phone, incomplete address, refusal, or no response may result in cancellation, restocking delay, or additional delivery charges for a second attempt.
Source-Specific Shipping Notes
| Source shown on product | Website reviewed | Policy notes used for our store rules |
|---|---|---|
| MedicalMart | medicalmartpk.com | Storefront states COD across Pakistan, headline delivery of around 2-3 working days, and a 15-day exchange/return support claim with safety restrictions for pharmacy goods. |
| MedicalStore.com.pk | medicine delivery, FAQ, and terms | States Pakistan-only shipping, free delivery above a threshold, courier-based SLA tiers, temperature-controlled delivery fee, prepaid-only same-day Karachi option, extra-weight delivery confirmation, and 18+ account terms. |
| Medimart | refund/returns page and product shipping labels on medimart.pk | Product pages commonly show 2-3 working day delivery messaging; published returns page limits eligibility mostly to defective/wrong/mismatched goods and restricts opened/tampered/hygiene-sensitive categories. |
| CareZone | refund policy and privacy policy | States return condition + receipt, Peshawar return address, customer-paid shipping for change-of-mind returns, refund to original method in 10 business days, and 15-day follow-up channel. |
| Dawaai.pk | delivery page and FAQ | States Rs. 119 above Rs. 500 and Rs. 200 otherwise, online-only account model, 15-digit consignment tracking, change/cancel windows before confirmation or shipment, and overcharge refund as Dawaai cash. |
| DVAGO | shipping policy, return policy, and refund policy | Service zones: Karachi/Lahore/Hyderabad/Sahiwal/Multan/Bahawalpur; fees Rs. 159 below Rs. 5,000 and free above; non-service-zone fee structure with exclusions; 3-day return window; card refunds back to original bank in 7-14 working days. |
| D.Watson / dwatson | refund policy and privacy policy | The two labels are treated as one source. Published policy states no standard card/JazzCash refunds, with exceptional case-by-case support review. |
| Health Wire | terms and privacy | Healthwire acts as connector platform; dispensing partner pharmacy sets final shipping/return rules. Platform terms note selected Pakistan territories, 18+ usage, and no unified all-pharmacy return table. |
| Ailaaj | shipping terms, return policy, and privacy policy | States Pakistan-only delivery addresses, city-variable shipping charges, prescription gate for controlled medicines, 24-hour issue-report window, and cold-chain cancellation/return restrictions once shipped. |
| Sehat | shipping and returns and privacy policy | States Pakistan-only delivery, courier-based shipping choices, typical 24-72 hour dispatch window after processing, store-credit refund model, and strict temperature-sensitive return/cancellation limits after shipping. |
| ChemistDirect.pk | shipping policy, returns policy, and privacy policy | States domestic delivery target of 2-3 working days, 14-day unopened return window with receipt, 24-hour damage-report expectation, and 5-working-day return resolution target. |
| pillbox.pk | shipping policy, return policy, and refund policy | States service-zone cities and fee tiers, non-service-zone fee logic, 3-day return window with receipt, broad pharmacy exclusion list, and online card-refund timeline of 7-14 working days with no online cash refund. |
| DrugInfoSys | druginfosys.com | Appears to be an information/reference platform, not a unified direct-fulfillment pharmacy policy source; fulfillment terms are treated as partner-dependent until explicitly confirmed. |
| Wellshop.pk | wellshop.pk and LIVE4WELL policy pages | Published policy set appears tied to LIVE4WELL marketplace terms rather than a Pakistan pharmacy-specific medicine policy framework; fulfillment terms are confirmed per order before finalization. |
Prescription, Cold-Chain, and Safety Handling
Medicines are sensitive products. We may ask for a prescription, medical verification, pharmacist/source review, or confirmation before dispatch. Products requiring controlled temperature, intact seals, short expiry review, or safe storage may have limited delivery areas and stricter return rules.
If we believe a medicine cannot be safely supplied, stored, transported, or verified, we may cancel the item and process any eligible refund under the Refund Policy.
Tracking and Delays
Tracking details may be sent by SMS, WhatsApp, email, account dashboard, or direct support message depending on the courier/source. If tracking is unavailable, contact support with your order number.
Delays can occur because of stock arrangement, prescription verification, payment review, source confirmation, address issues, city restrictions, weather, courier load, or public holidays. We will try to keep you updated and may offer cancellation if the order has not been dispatched and delay is material.
Contact for Policy Questions
Email [email protected], call +92 302 7029-507, or use the Contact Us page. Include your order number, source/vendor name, product name, batch/expiry information where relevant, photos, and a short description of the issue.
Model disclosure: All In One Medicine is a pharmacy brand. We do not manufacture or own the listed products; products are sourced from partner pharmacies and suppliers shown by source labels.
These pages summarize public vendor/source information available when prepared. Vendor policies can change; where a stricter pharmacy, safety, legal, or source-specific rule applies, that stricter rule controls for the affected item.