Payment Policy

Accepted Payment Methods

• Cash on Delivery: available only where courier/source supports COD and the order passes verification.
• Online card or gateway: processed by the payment provider. We do not intentionally store full card numbers.
• Mobile wallet: available only if enabled at checkout or confirmed by support.
• Bank transfer: available only when confirmed by support or source rules.
• Store credit/coupon: subject to coupon terms, expiry, exclusions, and minimum order requirements.

Verification and Fraud Checks

We may verify orders by phone, WhatsApp, email, prescription request, payment proof, address confirmation, or source confirmation. We may cancel or hold orders that appear fraudulent, incomplete, unsafe, unlawful, high-risk, or inconsistent with payment/source information.

Failed, Duplicate, or Pending Payments

• If payment is deducted but the order fails, contact us with payment proof and transaction reference.
• We will verify with the gateway/bank/source before confirming the order or refunding.
• Do not place repeated paid orders for the same cart unless support asks you to do so.
• Gateway, bank, or wallet reversals can take several working days and may not appear instantly.

Invoices and Price Changes

We provide order/invoice information through the website, email, WhatsApp, package, or support where available. If price, stock, source availability, or tax/courier charge changes before order acceptance, we will contact you to confirm, modify, or cancel the affected item.

Refunds

Payment reversal is handled under the Refund Policy. Refunds normally go back to the original payment method where possible. COD and bank transfer refunds may require valid account details. Source rules, such as D.Watson’s public card/JazzCash refund restriction, may affect the refund route for source-specific items.